FAQs

How is my order processed?

Once your order has been placed, our team begins preparing it for dispatch. Orders are carefully checked and prepared before being handed over for delivery.

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking details.

How long does delivery take?

We aim to provide clear and transparent delivery expectations.

Processing time: 1–3 business days

Estimated UK delivery time: 6–9 business days

Delivery times may vary during busy or seasonal periods and due to circumstances outside our control.

If your order hasn’t arrived within the estimated timeframe, please contact our customer care team at support@marigold-london.com, and we’ll be happy to check the status of your delivery.

How can I track my order?

Once your order has been dispatched, we’ll send you an email containing your tracking information.

You can also visit our Track Your Order page and enter your details to see the latest updates on your delivery.

What should I do if my order is delayed?

Occasionally, deliveries can take a little longer than expected.

If your parcel hasn’t arrived within the estimated delivery timeframe, please contact our customer care team. We’ll check the available tracking information and help you with the next steps.

What is your return and refund policy?

We offer a 30-day return and refund policy from the date you receive your order.

To be eligible for a return:

  • Items must be unused and in their original condition
  • The return request must be made within 30 days of delivery

Once we receive and inspect the returned item, eligible refunds will be processed within a few business days.

For full details, eligibility requirements and return instructions, please refer to our Returns & Refunds Policy or contact us at support@marigold-london.com

How do I choose the right size?

We recommend checking the size guide on the individual product page before placing your order.

Because fit can vary between different shoes and sandals, any product-specific sizing recommendations will be displayed on the relevant product page.

Can I wear Marigold footwear outdoors?

Yes, many of our shoes and sandals are designed for everyday outdoor activities such as walking, shopping, travelling and running errands.

Recommended use can differ between styles, so please check the individual product page.

Are the product images accurate?

We aim to represent our products as accurately as possible through the images displayed on our website.

Please be aware that colours may appear slightly different depending on lighting, photography and your screen settings.