Shipping Policy

At Marigold London, we aim to make your shopping experience simple and transparent from the moment you place your order until it arrives at your door.

Order Processing

All orders are processed within 1–3 business days.

During this time, your order is prepared, checked and packed ready for dispatch. Orders are not normally processed on weekends or UK public holidays.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

UK Delivery

We currently deliver throughout the United Kingdom.

Processing time: 1–3 business days
Estimated delivery time: 6–9 business days after dispatch

Please note that delivery times are estimates. During particularly busy periods, public holidays or unexpected courier delays, delivery may take slightly longer.

Shipping Options

The following delivery options may be available at checkout:

Standard Shipping — FREE
Our standard tracked delivery option.

Priority Shipping — £2.00
Priority handling for customers who would like their order processed with priority.

Premium Shipping with Insurance — £9.99
Our premium option with additional shipping protection.

All available shipping options and their prices will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, we'll send you an email containing your tracking details.

You can use these details on our Track Your Order page to follow your delivery.

Please allow a short period after dispatch for tracking information to become active.

Incorrect Delivery Address

Please check your delivery information carefully before completing your order.

If you notice an error after ordering, contact our customer support team as soon as possible. We will do our best to update the address before dispatch, although we cannot guarantee changes once an order has entered fulfilment or has already been shipped.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will check the available tracking information and work with our delivery partners to investigate the shipment.

Lost or Missing Orders

If tracking indicates an issue with your delivery or your parcel appears to be missing, please contact us.

Our team will investigate the shipment and, where appropriate under our policies, arrange a suitable resolution.

Multiple-Item Orders

If you order more than one item, your order may occasionally arrive in separate parcels depending on product availability and fulfilment arrangements.

If this happens, you may receive separate tracking information for each shipment.

Questions About Your Delivery?

Our customer support team is happy to help with questions about your order, tracking or delivery.

Email: support@marigold-london.com

Marigold London