Refund policy
Refund & Returns Policy
At Marigold London, we want you to shop with confidence. We aim to make our returns and refund process as clear and straightforward as possible.
30-Day Returns
You may request a return within 30 days of receiving your order, for both defective and non-defective items.
To be eligible for a return:
- Items must be unused, unworn and in their original condition.
- Items must be returned with their original packaging.
- Your return request must be made within 30 days of delivery.
- Your order number or proof of purchase may be required.
Items showing signs of wear or use may not be eligible for a refund.
How to Request a Return
To start a return, please contact our customer care team at:
Please provide your order number, the item(s) you would like to return and the reason for your return.
If your item arrived damaged, defective or incorrect, please also include clear photographs showing the issue.
Our team will review your request and provide you with the appropriate return instructions.
Please do not send a return before contacting us and receiving the correct return instructions and return address.
Return Shipping Costs
For standard returns, including change-of-mind or sizing-related returns, return shipping costs are the responsibility of the customer.
If you receive an item that is damaged, defective or incorrect, please contact us before returning it. Our customer care team will review the issue and provide an appropriate solution.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at:
Please include your order number and clear photographs showing the issue.
Once reviewed, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Refunds
Once your returned item has been received and inspected, we will let you know whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- We aim to process approved refunds within 3 business days.
- Your bank, card provider, PayPal or other payment provider may require additional time for the refund to appear in your account.
Late or Missing Refunds
If we have confirmed that your refund has been processed but you have not yet received it, please first check your bank, card or payment account.
Banks and payment providers may require additional time to process refunds.
If sufficient time has passed and your refund is still missing, please contact our customer care team and we will assist you.
Cancellations and Order Changes
If you need to cancel or change your order, please contact us as soon as possible after placing it.
We will do our best to accommodate your request. However, once an order has entered fulfilment or has been dispatched, we may no longer be able to cancel or modify it.
Need Help?
If you have any questions about a return, refund or your order, our customer care team is here to help.
Email: support@marigold-london.com
Marigold London
