Terms of Service

Overview

This website is operated by Marigold London. Throughout the site, the terms “we”, “us” and “our” refer to Marigold London.

Marigold London provides this website, including the information, products, tools and services available through it, subject to your acceptance of these Terms of Service and the policies referenced on our website.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or Services.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products to you.

Section 1 — Online Store Terms

By using this website, you agree to use our Services only for lawful purposes.

You must not use our website or products for any illegal or unauthorised purpose or violate any applicable laws or regulations.

You must not introduce viruses, malicious code or other material intended to interfere with the operation or security of our website.

We reserve the right to restrict or terminate access to our Services where these Terms are materially breached.

Section 2 — General Conditions

We reserve the right to refuse or restrict service where reasonably necessary, including in cases of suspected fraud, misuse or unlawful activity.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of our website or Services without our written permission, except where permitted by law.

Section 3 — Product Information

We aim to provide clear and accurate information about the products available through Marigold London.

We make reasonable efforts to display product images, colours, descriptions, features and sizing information accurately.

However, colours may appear slightly different depending on your device, display settings, lighting and photography.

Product availability may change without notice.

Nothing in these Terms affects your statutory rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

Section 4 — Prices

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase will be shown before you complete your order.

Any applicable delivery costs or optional charges will be clearly presented during checkout before you place your order.

We will not charge you for optional extras unless you have expressly selected or agreed to them.

Section 5 — Orders

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Incorrect pricing or product information has been displayed
• We reasonably suspect fraudulent or unauthorised activity
• The order cannot be fulfilled or delivered

If we cancel an order after payment has been taken, any amount due back to you will be refunded.

You are responsible for providing accurate billing, contact and delivery information when placing your order.

Section 6 — Payment

Available payment methods will be displayed during checkout.

Depending on availability, these may include major debit and credit cards, PayPal, Shop Pay and Apple Pay.

Payment information is processed through the relevant secure payment providers.

Section 7 — Shipping & Delivery

We currently focus on delivery within the United Kingdom.

Our current estimated times are:

Order processing: 1–3 business days
Estimated delivery: 6–9 business days after dispatch

Delivery times are estimates and may occasionally be affected by demand, public holidays, courier delays or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for full information.

Section 8 — Returns, Cancellations & Refunds

Marigold London offers a 30-day returns policy, subject to the conditions set out in our Refund & Returns Policy.

This store policy operates alongside, and does not limit, any statutory rights available to UK consumers.

For eligible online purchases, UK consumers generally have a statutory right to notify a retailer that they wish to cancel within 14 days after receiving the goods, subject to applicable exceptions. Statutory rules also apply to faulty or misdescribed goods.

Please refer to our Refund & Returns Policy for full instructions.

Section 9 — Accuracy of Billing & Account Information

You agree to provide current and accurate information when making a purchase.

This includes your name, email address, billing information and delivery address.

If you notice an error after placing your order, please contact our customer care team as soon as possible.

Section 10 — Third-Party Services

Our website may use services, applications or technology provided by third parties.

These providers may operate according to their own terms and privacy policies.

We are not responsible for independent third-party websites or services outside our control, except where responsibility cannot legally be excluded.

Section 11 — Third-Party Links

Our website may occasionally contain links to websites operated by third parties.

We are not responsible for the content, availability or practices of independent third-party websites.

We recommend reviewing the relevant terms and privacy policies before purchasing from or providing information to another website.

Section 12 — Reviews, Feedback & User Content

Customers may have opportunities to submit reviews, photographs, comments or other feedback.

You must not submit content that is unlawful, misleading, abusive, defamatory, infringes another person's intellectual property or privacy rights, or contains malicious software.

Where permitted by law and our website functionality, we may moderate or remove content that breaches these requirements.

Section 13 — Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for more information about how personal data is collected and used.

Section 14 — Errors & Inaccuracies

Occasionally, our website may contain errors or omissions relating to product descriptions, prices, promotions, availability, delivery information or other content.

We reserve the right to correct genuine errors and update inaccurate information.

Where an error affects an order you have already placed, we will handle the situation in accordance with applicable consumer law.

Section 15 — Prohibited Uses

You must not use our website:

• For unlawful or fraudulent activities
• To violate another person's intellectual property rights
• To submit intentionally false or misleading information
• To distribute viruses or malicious software
• To interfere with the security or operation of our website
• To collect personal information unlawfully
• To spam, scrape or otherwise misuse our Services

We may restrict access to the website where these Terms are violated.

Section 16 — Intellectual Property

Unless otherwise stated, the content of the Marigold London website, including branding, text, graphics and original website content, is owned by or licensed to us.

You may not reproduce or commercially exploit protected content without appropriate permission, except where permitted by law.

Section 17 — Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to restrict the statutory rights available to consumers.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed or for losses resulting from circumstances outside our reasonable control.

Section 18 — Severability

If any part of these Terms is found to be unlawful or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

Section 19 — Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, policies or applicable requirements.

The latest version will be available on this page.

Section 20 — Governing Law

These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections and jurisdictional rights that apply to you.

Section 21 — Company Information

Marigold London is operated by MARIGOLD-ECOM LTD, a private limited company registered in England and Wales.

Company Number: 17208118

Registered Office:
MARIGOLD-ECOM LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Marigold London provides footwear and accessories to customers across the United Kingdom. All purchases made through our website are processed and fulfilled by MARIGOLD-ECOM LTD.

If you have any questions regarding an order, our products, returns, delivery, or our policies, please contact our customer support team.

Email: support@marigold-london.com